Wondering about delivery, returns or finding your perfect fit? You’re in the right place. Here are answers to the questions we hear most often, so you can shop with confidence and a little more carefree spirit.
Shipping & Delivery
Where does BoHoLoLo ship?
We currently deliver to Australia and the United States. Shipping to other countries is not available at this time.
Is shipping free?
Yes! Standard shipping is free on every order to Australia and the United States, with no minimum purchase required.
When will my order arrive?
Orders are generally estimated to arrive within 8–12 days from the date you place your order, including processing and shipping. Delivery times are estimates, not guaranteed dates, and may be affected by remote locations, peak periods, customs, weather or carrier delays. For details, see our Shipping & Delivery Policy.
How can I track my order?
After your order is dispatched, we will email you shipping confirmation and any available tracking details. Follow your parcel on our Track Your Order page. Tracking may take a little time to appear or update after dispatch.
Will my items arrive together?
Some multi-item orders are sent in separate parcels and may arrive on different dates. You may receive separate tracking details for each package, with no additional standard shipping charge.
Will I have to pay customs duties or import taxes?
Depending on the shipment and destination, taxes, customs duties or carrier charges may apply. Charges collected by BoHoLoLo will be shown at checkout. Additional charges not collected at checkout may be payable by the recipient where permitted by law. See our Shipping Policy for more information.
What if my parcel is delayed or missing?
If your order is overdue or tracking has stopped updating, please contact our team with your order number. We will investigate with the carrier or fulfillment partner and help with the appropriate next steps.
Returns & Refunds
What is your return policy?
Eligible items can be requested for return within 30 calendar days of delivery. For standard change-of-mind returns, items must be unworn, unwashed and unused (apart from trying them on), in their original condition with tags attached, and meet the other conditions in our Returns & Refunds Policy. Your statutory rights for faulty or misdescribed products are unaffected.
How do I request a return?
Please submit a Return Request or use Contact Us page with your order number, the item and your reason for returning it. We will review your request and provide a Return Merchandise Authorization (RMA) number and instructions. Do not send your parcel before receiving the return instructions, and do not use the sender address on the package.
Who pays for return shipping?
For standard change-of-mind or sizing returns, customers pay the return shipping cost. We do not charge restocking fees. If an item is faulty, damaged or incorrect, we will cover reasonable return shipping costs where a return is required, in line with applicable consumer law. Please contact us before posting it.
When will I receive my refund?
After your return is received and assessed, we will notify you of the outcome. Approved refunds are generally processed to your original payment method within 10 business days of approval, or sooner where required by law. Your bank or payment provider may take additional time. Contact us if more than 15 business days have passed since approval.
Can I exchange an item for a different size or colour?
Please submit a Return Request to discuss availability. In most cases, the simplest option is to return an eligible item for a refund and place a new order for the preferred size or colour. The new order is subject to current availability and pricing.
What if my item arrives damaged, defective or incorrect?
Please submit a Return Request as soon as reasonably possible with your order number, a description and photos where available. We will review the issue and help with an appropriate remedy, which may include a replacement or refund. Your applicable consumer rights are not restricted by the standard 30-day return period.
Orders & Payments
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will do our best to make changes or cancel before processing or dispatch, but this cannot always be guaranteed once fulfillment has started. Your rights under applicable consumer law remain unaffected.
Which payment methods can I use?
The payment methods available for your location and order are displayed at checkout. Please select one of the available options there.
Which currency will I be charged in?
Product prices may be displayed according to your shopping location. The final amount and transaction currency shown at checkout apply to your order. Check these details before completing payment.
Is it safe to pay on BoHoLoLo?
Payments are handled through Shopify and/or the payment providers offered at checkout. For information about personal data, please see our Privacy Policy.
Sizing & Product Care
How do I find my size?
Open the size chart on the product page before selecting your size. Compare the listed body or garment measurements with your own measurements; sizing may differ between styles. If you are unsure, ask our team before ordering.
What if my clothing does not fit?
If the fit is not quite right, you can request a standard return within 30 calendar days of delivery if the item meets our return conditions. Customers generally cover shipping for size-preference returns.
How should I care for my BoHoLoLo pieces?
Always follow any care label and product-specific instructions. Fabrics and embellishments vary, so avoid assuming that every item has the same washing or drying requirements. Contact us if you need more information about a particular style.
Will the colours look exactly like the photos?
We aim to show our products accurately, but colours can appear slightly different depending on your screen and device settings. Product descriptions and your applicable consumer rights still apply.
Customer Support
How can I contact BoHoLoLo?
You can reach our team via the Contact Us page through Contact Us page. For order questions, please include your order number and the email used at checkout.
How quickly will you reply?
We aim to reply as promptly as possible. Response times may vary with inquiry volume; if you are contacting us about an order, including your order number will help us assist you faster.
Still have a question?
We’re happy to help! Get in touch or use Contact Us page.
For complete terms and exclusions, please consult our Shipping Policy and Returns & Refunds Policy. If anything differs, the published policy and applicable consumer law govern.